No, you don't need to. You can make purchases and check out as a guest every time.
If you are a retailer, to access wholesale pricing you must first apply.

You can apply for a trade account by clicking 'Apply Here to become a Stockist' on the home page and completing the online application form. Once submitted, our team will review your application and get back to you within 3–5 business days.

Trade accounts are available for businesses, retailers, wholesalers, and distributors looking to purchase our products in bulk. You must provide a valid ABN (Australian Business Number) or equivalent business identification.
Wholesale orders are shipped via the pallet and are subject to MOQ's and/or freight charges.

• Access to bulk pricing and wholesale discounts
• Exclusive trade-only promotions
• Priority order processing
• Dedicated sales rep support and store servicing

Shop for the items you want by adding them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
If you have any special requests, such as design or colour preferences, ensure to leave a note at the check out and our warehouse team will do their best to fulfill. *Please note this is not a guarantee.

If you hold a trade account, make sure you log into your account prior to commencing your order.

Shop for the items you want and add to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Account holders will see a different checkout experience to guest users.

Order modifications or cancellations must be requested as soon as possible.
If your order has already been processed to the warehouse or dispatched, changes may not be possible.

Once your order is dispatched, you’ll receive a tracking number via email to monitor your delivery status.

Delivery times depend on your location and order size. Standard shipping within Australia takes approximately 3–7 business days. Remote locations and International orders may take longer.

Yes we offer click and collect for locals - to select this option, choose 'Pickup' in the Delivery section of the checkout.
You will receive a notification once your order is ready for collection between 8:00am and 4:00pm Monday to Friday.
Please proceed to the office window and do not enter the warehouse due to active machinery and truck movements.

We accept returns for faulty or damaged items. If you receive an incorrect or defective product, please notify us within 7 days of purchase at hello@passtime.com.au
Returns for change of mind are subject to approval in extreme circumstances only.

Please email info@passtime.com.au with the product code to obtain the relevant SDS.

We are online only, however, you can shop in store with one of our stockists.

Visit the stockist map to find your nearest location.

You can reach our friendly support team via email at hello@passtime.com.au or through our website’s contact form.

If your order hasn’t arrived yet, don’t worry. A few simple checks can usually help track it down.

First, check the shipping confirmation email you received after your order was dispatched. This email contains your tracking number and a link to the courier’s tracking page where you can see the latest delivery updates.

Sometimes parcels may take a little longer due to courier delays, weather conditions, seasonal influxes, or high delivery volumes. We recommend checking the tracking information first to see if there are any updates or delivery attempts noted.

If the tracking shows your parcel as delivered but you haven’t received it, please check around your property, with household members, neighbours, or your local post office in case it was left in a safe place.

If you’re still unable to locate your order, please contact our team hello@passtime.com.au with your order number and we’ll happily investigate it for you with the courier.

We’re always here to help and will do our best to make sure your order reaches you safely.